support
How can we help?
Start with the FAQ below. If you can't find what you need, reach out directly at support@alllang.app.
Frequently asked
How does AllLang work?+
It works like a real-time voice call. Once you allow microphone and call permissions, your AI tutor picks up and carries on a natural conversation in the language you're learning. After the call, you can review corrections and translations sentence by sentence.
What devices can I use it on?+
iOS 16 or later, and Android 9 or later.
How do I cancel my subscription?+
Subscriptions are managed through the store you subscribed through.
iPhone: Settings → Apple ID → Subscriptions → AllLang
Android: Google Play → Profile → Payments & subscriptions → Subscriptions
The AllLang app itself can't cancel a subscription directly — please use one of the paths above.
iPhone: Settings → Apple ID → Subscriptions → AllLang
Android: Google Play → Profile → Payments & subscriptions → Subscriptions
The AllLang app itself can't cancel a subscription directly — please use one of the paths above.
What's the refund policy?+
Payments go through the App Store / Google Play, so refunds follow each store's policy. For the App Store, request one at reportaproblem.apple.com; for Google Play, you can request a refund from your order history in the Play Store.
I can't hear anything during a call (iOS)+
Because iOS calls run through CallKit, there can be a brief silent moment right when a call starts. If it's still silent after 1–2 seconds:
1. Check that the side silent switch (orange) is off.
2. Make sure no other calling app is active, and close it if it is.
3. If it still doesn't work, fully quit the app and relaunch it.
1. Check that the side silent switch (orange) is off.
2. Make sure no other calling app is active, and close it if it is.
3. If it still doesn't work, fully quit the app and relaunch it.
Can I learn languages other than English?+
Yes — you can currently learn English, Japanese, French, Spanish, Chinese, and German, and you can switch your learning language anytime in the app settings. We're continuing to add more languages.
I want to delete my account+
You can delete it directly from Profile → Settings → Account → Delete account in the app. Deleting permanently erases your learning history, saved words, and call history. If you need help, contact support@alllang.app.
Is my conversation data kept secure?+
Call audio isn't stored after it's processed — only the text transcript is encrypted and saved as part of your learning history. See our Privacy Policy for details.